Service Incident - Tasking Service & Ground Segment - 2021-11-02

SUMMARY

Our team is currently investigating network connectivity issues with AWS GovCloud that are impacting some of our tasking and ground segment services. The issue is impacting the submission and acceptance of new tasking requests, our APIs, and other ground segment services.

This issue could lead to longer delivery times for products or the inability to task last minute requests. We will provide more details as able.

 

UPDATES

19:52 UTC | 12:53 pm PT Network connectivity has been restored but customers can expect to see intermittent issues & delays in receiving data as our services catch up.

17:32 UTC | 10:32 am PT Our team detected a network issue with AWS GovCloud that is impacting our tasking & ground segment services. We are working quickly to resolve the issue.

 

FOR MORE INFORMATION

We will update this ticket with more information on the incident as necessary. If you have additional questions please log a ticket with us.

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